Hotel and Travel Partner Guide
As a booking partner you send Ndaya your guests' and clients' transport requests; Ndaya quotes each one, supplies the chauffeur and vehicle, and keeps you updated until the journey is completed. The portal is where you apply, book, accept quotations and follow every journey.
The screens below show the portal in English with sample data, with amounts hidden. The portal itself is available in your language.
At a Glance
Register and get approved
Name, email and password, then verify your email.
Your business name, email and phone.
Type of business, address and contact person.
Your business registration certificate.
Send the application to Ndaya.
Ndaya reviews and sets up your business account.
Book and follow your guests' journeys
For a guest: route, time and passengers.
Review Ndaya's price and accept it online.
From confirmation to completion.
Send a change request from the booking.
Front desk and reservations staff.
Support, inside the portal.
Before You Start
Also have ready an email address your team checks. Files can be PDF, JPEG or PNG, up to 5 MB each.
| Item | For | Needed? |
|---|---|---|
| Business registration certificate | Your business | Required |
| Business address and registration number | Your profile | Required |
| A main contact person and a phone number | Your profile | Required |
| Your website | Your profile | Optional |
Booking With Ndaya
Part A
Go to portal.ndayachauffeurs.com and choose Create an account. Enter your name, email and a password of at least 12 characters, then open the email "Verify your email" and click the link.
Until you click the link in the email, you only see the verification page. You can ask for a new link there.
Choose Become a partner and pick A hotel, travel agency or other business that books for guests. Enter your business name, the email your team uses for bookings, and a phone number.
Start your application
The Application page lists everything still needed, with a link to each. Work down the list; it updates as you go.
Open Edit profile: choose the type of business (hotel, travel agency, referral partner or other), then add your registration number, business address and the contact person Ndaya should speak to.
Under Documents, choose Business registration certificate, choose the file and press Upload. Ndaya checks it and marks it verified.
When the checklist is complete, add a message if you like (for example how often you book transport for guests) and press Submit for review. You get an email confirming that Ndaya received it.
Already book with Ndaya? Say so in your message, so Ndaya links your existing account and booking history.
Ndaya reviews your application and tells you about every decision by email and in the portal. If something is missing, Ndaya asks you for it; answer from the Application page and submit again.
On approval, Ndaya links your portal account to your business account in its booking system, so your bookings, quotations and invoices all sit under your business. You can then start booking.
Part B
The portal opens on your overview: upcoming bookings, quotations waiting for you, confirmed and completed journeys. Requires your attention lists anything you need to do, such as a quotation to accept or a booking close to its pick-up time that is not yet confirmed.
Press New booking request. Choose the journey type, the pick-up date and time, the pick-up and drop-off, and the number of passengers. Add the guest's name and, if you can, their phone number, and put flight details or special requests in Notes.
Tick the box confirming you are authorised to book for the guest, and send. Times are in your time zone. A double-click never sends the same request twice.
Ndaya's pricing team replies with a quotation, and you are notified. Open the booking to see the price and how long the quotation is valid, then press Accept quotation.
Accepting tells Ndaya to go ahead. The booking is confirmed once Ndaya approves it, and you are told.
Each booking shows where it stands: quotation issued, accepted, confirmed, chauffeur assigned, journey in progress, completed. You are notified at every step. Once a chauffeur is assigned, their name appears and you can download the booking confirmation to send to your guest.
Bookings lists every booking for your business, including those your team made, with its guest, route, time and status. Booking requests lists the requests you sent.
On a booking, use Need to change this booking?: choose amend or cancel, say what should change, and send. The booking does not change until Ndaya's team confirms it, and you are told when it does.
Under Team, invite colleagues by email. Partner owners manage the account, documents and team; partner staff can make booking requests, see bookings and contact support. Disable someone who leaves, and they lose access at once.
Support opens a request to Ndaya's team, about a booking or anything else. Replies appear in the portal and by email.
The portal works on any phone. On a phone the portal offers to add itself to your home screen so it opens like an app:
Tap Not now to hide the banner for 30 days. Tap ☰ (top left) for the menu; Sign out is at the bottom of it.
Notifications
You are told in the portal (the bell, top right) and by email. Emails name the reference and link to the right page; your details stay behind the sign-in.
| When | You receive |
|---|---|
| You submit your application | Confirmation that Ndaya received it |
| Ndaya needs more information | What is needed; answer on the Application page |
| Your application is decided | Approval, or the decision and the reason |
| Ndaya issues a quotation | The quotation, to review and accept |
| You accept a quotation | Confirmation that Ndaya will confirm the booking |
| The booking is confirmed | Confirmation, with the reference |
| A chauffeur is assigned | The update, and the booking confirmation to download |
| The journey starts, is completed or is cancelled | An update at each step |
| Ndaya replies to a change or support request | The reply |
If Something Looks Wrong
| You see | Why, and what to do |
|---|---|
| "Your account is still being linked" | Ndaya has approved you but has not finished linking your business account. It is usually done the same day; contact Support if not. |
| A booking request has no quotation yet | Ndaya's pricing team is preparing it. You are notified as soon as it is sent. |
| "This quotation has expired" | Quotations are valid until the date shown. Send a new request or ask Support to reissue it. |
| A colleague cannot see the bookings | Invite them under Team. Check their role and that they accepted the invitation. |
| "We could not load this from Ndaya just now" | One of Ndaya's systems could not be reached for a moment. Try again later; nothing is lost. |
Ready to Partner With Ndaya?
